Welcome to the official website of SOFA HAVEN LLC (hereinafter referred to as “we” or “the Company”). To ensure your rights when using our website and its products, we have established the following terms and policies. Please read the following carefully before using this website.
- Applicable Terms
By using this website, you agree to comply with and be bound by the following terms and policies. If you do not agree to these terms, please do not use this website. We reserve the right to modify these terms at any time, and the modified terms will take effect immediately. - Account Registration
To access certain services, you may need to register an account. You agree to:
Provide true, accurate, current, and complete information.
Maintain the security of your account information and be responsible for all activities that occur under your account.
Notify us immediately of any unauthorized use or security breaches. - Product Information and Pricing
We strive to ensure that the product information and pricing published on this website are accurate, but we do not guarantee their absolute completeness or accuracy. In the event of pricing or description errors, we reserve the right to cancel or correct relevant orders, including before order confirmation. - Order Processing
Submitting an order constitutes an offer to purchase the products, and all orders are subject to our confirmation. You will receive a confirmation email after your order is confirmed. We reserve the right to refuse or cancel any order at any time. - Shipping and Delivery
We will process and ship your order as quickly as possible. Shipping times may vary depending on location, product availability, and other factors. We are not responsible for delays or losses caused by shipping issues. - Return Policy
We want you to be satisfied with your pet product purchase. If you wish to return a product, please contact us within the specified time after receiving the product and follow our return policy. Please see the return policy page on our website for specific return procedures. - User Obligations
You agree that when using this website:
You will not post inappropriate, false, or illegal content.
You will not interfere with, disrupt, or compromise the security of this website, or violate the legal rights of others.
You will not use any automated programs to access the website. - Intellectual Property
This website and all its content (including text, images, trademarks, logos, and software) are the property of SOFA HAVEN LLC and its partners and are protected by US and international intellectual property laws. You may not use these materials without authorization. - Disclaimer
This website and all its products and services are provided “as is” without any express or implied warranties. We do not guarantee that this website will be uninterrupted or error-free. - Limitation of Liability
To the maximum extent permitted by law, SOFA HAVEN LLC shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of this website or its products.
Thank you for choosing SOFA HAVEN LLC. We look forward to providing you with high-quality pet products and services.