Delivery and Shipping

Welcome to the official website of SOFA HAVEN LLC! To ensure you understand our shipping policies and procedures, please find detailed information regarding our shipping terms below, including information on domestic and international shipping.

1. Shipping Coverage
   We offer both domestic and international shipping services. All orders will be processed and shipped through responsible carriers to ensure the safe delivery of your pet products.
2. Domestic Shipping Time
   All orders within the United States typically arrive within 3 to 7 business days. Specific shipping times may vary depending on your geographical location and product availability.
3. International Shipping Time
   International orders typically take 7 to 21 business days to arrive, depending on the destination and customs processing speed. In some cases, delays may occur due to customs inspections.
4. Partner Shipping Companies
   We partner with the following shipping companies to ensure your order is delivered quickly and safely:
   United States Postal Service (USPS)
   FedEx
   DHL Global Express
5. Order Processing Time
   All orders are processed during business days. Please note that order processing time may be delayed due to weekends and holidays. You will receive a confirmation email with tracking information after your order has shipped.
6. Shipping Costs
   Shipping costs are automatically calculated at checkout and will be displayed on the checkout page based on your order weight, volume, and destination. Some special products may have different shipping cost regulations.
7. Address Confirmation
   To ensure accurate delivery of your package, please provide an accurate shipping address when placing your order. If you need to change your shipping address, please contact us as soon as possible before your order is shipped.
8. Order Status Inquiry
   After your order has shipped, you will receive a confirmation email containing tracking information. You can use this information to check your order status at any time. If you have any questions, please feel free to contact our customer service team.

Thank you for choosing SOFA HAVEN LLC! We look forward to providing you and your pet with excellent products and services. If you have any questions or require further information, please feel free to contact us.