Welcome to SOFA HAVEN LLC’s Refund Policy page! We are committed to providing our customers with a satisfying shopping experience. If you are not completely satisfied with your purchased pet products, please find our refund and exchange terms below, including the return address and relevant procedures.
- Refund Conditions
Return Period: Return requests must be submitted within 30 days of receiving your order.
Product Condition: Returned items must be unused, in their original packaging, and include all tags and accessories. - Exchange Conditions
If you wish to exchange an item, please contact our customer service team within 30 days of receiving your order. We will assist you with the exchange process.
Exchanged items must meet the above refund conditions. - Refund Process
Contact Customer Service: You need to contact our customer service team via email or phone, providing your order number and reason for return.
Obtain Return Authorization: Customer service will review your request and provide return authorization information.
Packaging and Shipping: Properly package the item according to the instructions and ship it back to the following return address: 24773 FORTUNE BAY LN, MORENO VALLEY, CA 92551
Track Your Return: Please retain your shipping receipt to track the return status. - Processing Time
Once we receive your return, we will process your refund or exchange request within 3-5 business days.
Refunds will be issued to the original payment method used for the purchase, and processing time may vary depending on your bank. - Shipping Costs
For returns, unless the item is defective or incorrect, the customer will be responsible for return shipping costs.
If the return is due to our error in shipping or a product defect, we will cover the return shipping costs.
We hope these refund terms will help you easily resolve any order issues. If you have any questions about our refund policy or need further assistance, please feel free to contact our customer service team.
Thank you for choosing SOFA HAVEN LLC!